Privacy Policy

Privacy Policy for Colorado Springs Sexual Abuse Survivor Therapy

Introduction

Welcome to http://colorado-springs-sexual-abuse-survivor-therapy.denvermentalhealthcare.com (hereinafter referred to as “our website” or “we”). We are dedicated to delivering exceptional services while upholding the highest standards of privacy and data security for our users, particularly those who have experienced sexual abuse and are seeking support. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with applicable laws worldwide, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec Law 25, the General Data Protection Regulation (GDPR) of the European Union, Brazil’s General Data Protection Law (LGPD), California’s Consumer Privacy Act (CCPA/CPRA), Colorado’s Consumer Protection Act (CPA), Utah’s Consumer Sales Practice Act (UCPA), Connecticut’s ConnectiCut Data Privacy Act (CTDPA), Virginia’s Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and other relevant privacy regulations.

Scope

This policy covers all aspects of our website, including but not limited to:

  1. Website Content: The information, resources, and support materials available on our site.
  2. User Accounts: When you create an account with us to access specific services or receive personalized content.
  3. Online Interactions: Any communication you initiate or receive from us, such as newsletters, emails, phone calls, or text messages (SMS).
  4. Third-Party Links: While our website may include links to external platforms, applications, products, or services, this Privacy Policy does not extend to their practices, and they have their own privacy statements that govern user data collection.

Processing Activities

This policy outlines the ways in which we process your personal data for various purposes:

  1. Providing Services: We process your data to deliver the services you’ve requested, such as therapy sessions or support group participation.
  2. Communication: To send you updates, newsletters, and other communications related to our services.
  3. Personalization: Enhancing your experience by remembering preferences and tailoring content to your needs.
  4. Analytics and Research: Aggregating and analyzing data for internal business purposes to improve our services.

Personal Data Collection

We collect several types of personal information, including:

  1. Account Information: Your name, username, and password (hashed and encrypted).
  2. Payment Details: Credit card numbers, expiration dates, and billing addresses (securely stored for transactions).
  3. Financial Records: Transaction histories related to our services or any purchases made through our platform.
  4. Purchase Data: Items purchased, quantities, and pricing information.
  5. Mobile Device Identifiers: Unique device IDs, mobile network information, and location data from your smartphone or tablet.
  6. Location Information: GPS coordinates or other location-based services you choose to enable on our apps.
  7. Feedback and Reviews: Your comments, ratings, and suggestions for improvement.
  8. Social Media Profiles: If you connect your social media accounts, we may access certain information from those platforms (with your consent).
  9. Product Interactions: Details about the products or services that interest you on our website.

We gather this data through direct user input, tracking technologies, and third-party sources, ensuring compliance with privacy laws worldwide.

Cookies and Similar Technologies

To enhance your experience and provide analytics insights, we use cookies and similar tracking tools:

  1. Strictly Necessary Cookies: Essential for navigation and functionality on our website.
  2. Preference Cookies: Remembering settings and preferences to personalize content.
  3. Analytics Cookies: Tracking user behavior and gathering statistics for improvement purposes.

Users can manage non-essential cookies through our Cookie Manager, allowing them to control their tracking preferences.

Data Retention and Deletion

We retain personal data only for as long as necessary or required by law:

  1. Account Information: Until your account is inactive or closed.
  2. Payment Details: For the duration of your financial transactions and subsequent legal retention periods.
  3. Purchase History: Up to 7 years for record-keeping and tax purposes.
  4. Communication Records: Until the purpose of the communication (e.g., resolving an issue, providing support) is fulfilled.
  5. Analytics Data: Aggregated and anonymized after a specified period for internal analysis only.

Once the data’s purpose has been met, we delete or anonymize it to protect your privacy.

Security Measures

Implementing robust security practices is paramount to safeguard your information:

  1. Data Encryption: We use encryption protocols to secure data in transit and at rest.
  2. Secure Third-Party Processing: Engaging trusted third-party service providers who adhere to strict data protection standards.
  3. Access Controls: Restricting access to personal data on a need-to-know basis, ensuring only authorized personnel can access it.
  4. Regular Audits: Conducting periodic security audits and penetration testing to identify and mitigate potential risks.

Children’s Privacy

Our services are not intentionally directed at children under the age of 18. We do not knowingly collect personal information from minors, and any such data is handled in compliance with applicable laws regarding child privacy.

Your Data Rights (Subject to Local Laws)

Depending on your location, you have certain rights concerning your personal data:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: Correcting any inaccurate or incomplete information.
  3. Erasure/Right to be Forgotten: Deleting your data when no longer necessary, subject to legal exceptions.
  4. Restriction: Limiting the use or processing of your data under certain circumstances.
  5. Data Portability: Receiving a copy of your personal data in a portable format.
  6. Objection/Withdrawal: Objecting to or withdrawing consent for data processing activities.
  7. Non-Discrimination: The right to be free from discrimination when exercising your data rights.
  8. Filing Appeals/Complaints: Submitting complaints to relevant supervisory authorities and appealing decisions regarding data privacy.

To exercise these rights, please contact our privacy team at the address provided below.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy as needed, reflecting changes in our practices or legal requirements. Any modifications will be posted on this page, with a notification sent to registered users via email if substantial changes occur.

Contact Us

For any questions related to this policy, your data, or to exercise your rights, please contact us:

  • Email: contact@colorado-springs-sexual-abuse-survivor-therapy.denvermentalhealthcare.com
  • Mail: Colorado Springs Sexual Abuse Survivor Therapy, Privacy Team, [Address]

We are committed to handling your personal information with the utmost care and respect for your privacy.